Electrik.ge LLC Privacy Policy

ID: 400187418
Website and E-Commerce Policy

1. Identification and Mandatory Information

1.1. Service Provider: Electrik.ge LLC
ID: 400187418
Legal Address: Georgia, Tbilisi, Gldani 7th Microdistrict
Email: info@electrik.ge
Phone: 032 205-48-58
1.2. The above information is permanently available on the website, which complies with the mandatory transparency requirements established by the e-commerce law.

2. Concluding an Agreement Electronically

2.1. Placing an order on the website constitutes an electronic offer by the user.
2.2. The agreement is considered concluded upon confirmation of the order by the company (electronic notification and sending of an invoice).
2.3. Electronic communications and invoices have the same legal force as written documents.
2.4. Before confirming an order, the user has the opportunity to:
• check the details;
• correct errors;
• cancel the order.

3. Obligation to provide pre-contractual information

The user has access to the following information:
• full product description;
• price (including VAT, if applicable);
• delivery costs;
• payment methods;
• return policy;
• warranty terms;
• contract termination procedure.
This requirement arises from consumer protection law.

4. User's right of withdrawal - 14 days

4.1. The user has the right to withdraw from a remote contract within 14 calendar days of receipt of the goods without stating a reason.
4.2. The right of withdrawal does not apply to:
• custom-made products;
• services performed with installation, if the service has already been fully rendered with the user's consent;
• opened equipment, if return is not possible for hygienic or technical reasons. 4.3. Refunds will be made within 14 calendar days of receiving the user's request.
4.4. Return shipping costs are borne by the user unless the product is defective.

5. Delivery Time

5.1. Delivery will be made within a reasonable time, but no later than 30 calendar days, unless a different time period has been agreed upon between the parties.
5.2. In the event of a delivery delay, the user has the right to:
• set an additional deadline;
• cancel the contract and request a refund.
6. Electronic Payments and Security
6.1. Online payments are processed through the acquiring bank's secure system (SSL encryption).
6.2. The Company does not store bank card details.
6.3. Funds will be debited only:
• after order confirmation;
• based on the user's consent.
6.4. In the event of an unauthorized transaction, the user has the right to contact both the bank and the company.

7. Personal Data Protection

7.1. Data processing is carried out according to the principles of lawfulness, fairness, and transparency.
7.2. The grounds for processing are:
• performance of a contract;
• legal obligation;
• user consent.
7.3. The user has the right to:
• receive information about their data;
• request correction;
• request deletion;
• restrict processing;
• receive data (data portability).
7.4. In the event of a data security breach, the company will notify the relevant authority within the timeframe established by law.

8. Electronic Advertising and Communications

8.1. Advertising messages are sent only with the user's prior consent.
8.2. The user may opt out of marketing communications at any time.

9. Dispute Resolution

9.1. Disputes are resolved through negotiations.
9.2. If no agreement is reached, the dispute will be heard in the general courts of Georgia.

10. Policy Changes

The Company reserves the right to update this policy. The updated version will be published on the website and will take effect upon publication.